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How will AI impact Managed Mobility Services in the coming years.

Managed Mobility Services (MMS) is a rapidly growing industry that provides companies with end-to-end mobile device management solutions. It covers everything from procuring devices and distributing them to employees, to managing security and support for mobile devices. Artificial Intelligence (AI) has already impacted MMS by automating routine tasks, optimising performance, and reducing costs. In the future, AI will continue to shape MMS in exciting ways.

Increased Efficiency in Device Management:

One of the most significant impacts of AI on MMS will be the increased efficiency in device management. AI algorithms will enable MMS providers to detect, diagnose, and resolve device issues more quickly and accurately. Predictive analytics will identify potential problems before they occur, enabling proactive measures to be taken.

For example, AI algorithms can monitor device usage patterns and predict when a battery will need to be replaced. This will help MMS providers to proactively replace batteries before they fail, reducing downtime and increasing productivity. AI can also help to optimise device usage, such as identifying when an employee is not using a device and recommending its reassignment to another employee.

Enhanced Security:

AI will also enhance the security features of MMS. AI algorithms can detect and prevent security breaches by analysing user behavior and detecting anomalies. This will enable MMS providers to identify and respond to security threats quickly, reducing the risk of data breaches.

In addition, AI can improve the security of mobile devices by enabling advanced biometric authentication. This will make it more difficult for unauthorised individuals to access devices, ensuring that sensitive company information is protected.

Improved Customer Experience:

AI will also improve the customer experience by providing personalised support and service. AI-powered chatbots will provide customers with instant access to support and will be able to answer their questions quickly and accurately. This will reduce wait times and increase customer satisfaction.

In addition, AI can be used to provide personalised recommendations to customers based on their usage patterns. This will enable MMS providers to offer customised solutions to each customer, improving the overall customer experience.

Cost Reduction:

Finally, AI will help MMS providers to reduce costs by automating routine tasks and reducing the need for human intervention. For example, AI algorithms can automate device setup and configuration, reducing the need for manual labour. This will reduce the time and resources required to manage devices, enabling MMS providers to offer services at a lower cost.


In conclusion, AI will play an increasingly important role in the future of Managed Mobility Services. It will increase efficiency in device management, enhance security features, improve the customer experience, and reduce costs. MMS providers that embrace AI will be able to provide better services at a lower cost, making them more competitive in the market. Companies that adopt MMS services will also benefit from the increased efficiency, improved security, and better customer experience that AI will enable.