Get It Now

Modernist theme

Netus et malesuada fames ac. Eget gravida cum sociis natoque penatibus et magnis.

FB. PIN. BE. INST. TW.
Insights

If you are thinking of outsourcing the management of your connected device mobility program, then here are a few RFP questions to consider.

 

 

 

 

 

 

 

If you are thinking of outsourcing the management of your Enterprises connected devices, then the below questions are a good starting point for an RFP. 

 

Asset & Device Management

  • Is your focus primarily wireless technologies?
  • Do you track employee device ownership changes to ensure our carriers’ data is accurate and current?
  • Does your solution include device procurement and recycling options?
  • Is your solution able to effectively explain the differences between carriers and their various plans and features?
  • Do I have visibility of my entire mobile ecosystem?

Expense Management

  • Do you optimise carrier billing monthly or quarterly?
  • Is data delivered accurately and rapidly enough to be actionable for the current carrier billing cycle?
  • Do you balance customer carrier bills to zero every month?
  • Can you simplify our carrier relationships and consolidate billing to a single monthly invoice?
  • Does your solution utilise wireless invoice readers?
  • Does your solution feature real-time reporting and analytics?
  • How accurate is your data?
  • How do your reports enhance our mobility decision-making efforts?
  • Are your reports delivered offline or statically online?
  • Are your reports difficult to filter, understand, or deliver on time?

Program Management

  • Can you analyse the efficiency and success of our current program?
  • Do you provide consulting and guidance on what program types are available and the best fit for us?
  • Are your solutions equipped to handle a BYOD enrolment process?
  • Do you have experience implementing and managing direct-to-carrier stipend programs?
  • Can you recommend wireless carriers, plans, and features that are the best fit for our needs?
  • Does your solution consolidate carrier billing to accurate per-line or per-user charges based on monthly usage?
  • Can different employees, departments, or facilities receive different data sets when requesting the same report?

Expense Management

  • Do you optimise carrier billing monthly or quarterly?
  • Is data delivered accurately and rapidly enough to be actionable for the current carrier billing cycle?
  • Do you balance customer carrier bills to zero every month?
  • Can you simplify our carrier relationships and consolidate billing to a single monthly invoice?
  • Does your solution utilise wireless invoice readers?
  • Does your solution feature real-time reporting and analytics?
  • How accurate is your data?
  • How do your reports enhance our mobility decision-making efforts?
  • Are your reports delivered offline or statically online?
  • Are your reports difficult to filter, understand, or deliver on time?

Workflow Management

  • Are our program managers able to access global program reports and data from anywhere at any time?
  • Does your solution include customised, role-based authorisation rules?
  • Does your solution allow administrators to customise workflows within the software?
  • Does your solution allow administrators to view workflow instances in real-time to pinpoint process inefficiencies?
  • Does your solution give our mobility program admins global visibility across any carriers, languages, currencies, and/or program types our workforce uses?

Console

  • Can your solution facilitate automated real-time user communication?
  • Can raw carrier data be exported from your solution for internal purposes?
  • Does your solution have multiple user support and self-service options to maximise employee productivity and reduce downtime?
  • Can your solution drill down to the individual line or user level across a global mobility program?

Integration

  • Can your solution integrate seamlessly with ServiceNow?
  • Does your solution use an Application Programming Interface (API) to integrate with our existing IT systems?
  • Can your solution integrate with our desired Mobile Device Management (MDM)/Enterprise Mobility Management (EMM)/Unified Endpoint Management (UEM) software?
  • Does your solution integrate with travel systems/software to ensure each employee always has global connectivity?
  • Does your solution integrate with our HR feed to keep an accurate, updated inventory of all active devices and users?

Analytics

  • Can your solution automate the creation, aggregation, and delivery of customised program data reports?
  • Does your solution interpret and analyse our mobility program’s data to make future recommendations or optimisations?
  • Is your solution capable of creating multiple user access and reporting levels to deliver different data sets to different administrators?
  • Does your solution monitor employee data usage and provide detailed analysis? If so, how often?
  • Does your solution deliver actionable data and insights?

Workflow Management

  • How does your solution create, track, and fulfil specific device orders?
  • Does your approval management process use data from a regularly updated HR feed?
  • Do our employees have access to shipping and tracking information relating to each device order?
  • How does your solution optimise and/or streamline our device inventory management tasks?
  • Does your solution have the potential to provide custom provisioning/activation processes for non-traditional mobile technology types? Does your solution include an onsite warehouse or facility to manage our company’s seed stock?
  • Does your solution include device recovery, recycling, and end-of-life options?

Service Desk Support

  • Do you use monthly quotas for service desk support?
  • Do you offer around-the-clock service desk support?
  • Are your support services outsourced or in-house?
  • Are your services global in scope?
  • Are your services contracted for a multi-year term?
  • Does your solution offer our end users self-service options?
  • Do your solutions offer more than just service desk when it comes to end-user support?
  • Is your service delivery a universal experience from one end user or office   to the next?

MDM/EMM/UEM End-User & Server Support

  • Does your solution maximise my existing IT security expenses?
  • Can you manage and sell additional software licenses for our end users?
  • Does your software allow us to make changes and view MDM/EMM/UEM information within it?
  • Do you offer a Device Enrolment Process (DEP) that guarantees end-user enrolment?
  • Can your solution customise an MDM/EMM/UEM software to satisfy our unique security needs?
  • Does your solution have an automated process established for when enterprise mobile devices are lost or stolen?

Implementation

  • Does implementation happen in three months or less?
  • Does your solution include integration capabilities into our existing mobility systems?
  • Does your solution include additional services like logistics, service desk, consulting, or MDM/EMM/UEM management?
  • Are there any hidden charges or fees associated with your solutions?
  • Do you educate our mobility program leaders on how to use your software as part of the solution rollout, or is that an extra charge?

International Deployment & Services

  • Do you have in-depth knowledge and longstanding relationships with carriers in the US/EMEA & APAC?
  • Does your software include trend analysis capabilities that can help predict and offset international usage costs?
  • Are you able to negotiate and recommend the best-fitting carrier plans and features for our global program?
  • Does your software work with any native currency on the planet?
  • Do you have the capabilities to roll out software and services in any desired language(s)?
  • Does your solution comply with all relevant international data privacy laws?