Case Study – Palo Alto Networks

Case Study: Palo Alto Networks – Maximising ROI Through Touchcom Managed Mobility Services

Client: Palo Alto Networks
Industry: Cybersecurity
Service Area: Managed Mobility Services
Scope: 14 countries, 1,100 mobile device users
Timeframe: June 2023 – Present

Background

Palo Alto Networks, a global leader in cybersecurity, sought a comprehensive solution to manage its mobility services across 14 countries. With over 1,100 mobile device users, the company faced challenges related to mobile carrier optimisation, end-user support, and mobile device procurement. In June 2023, they engaged Touchcom to streamline their mobility operations, reduce costs, and enhance overall efficiency.

Challenges

• Carrier Optimisation: Managing mobile carrier contracts and ensuring cost-effective plans across multiple countries presented significant logistical and financial challenges.
• User Support: With 1,100 employees relying on mobile devices, providing efficient and timely end-user support was critical to maintaining productivity.
• Device Procurement: Palo Alto Networks needed a streamlined process to procure, deploy, and manage mobile devices, ensuring the latest technology was always available to its workforce.

Solution

Touchcom implemented a tailored Mobility Services Management solution that included the following components:

1. Mobile Carrier Optimisation: The Touchcom team analysed the mobile carrier contracts in all 14 countries, renegotiated rates, and ensured that each user was on the most cost-efficient plan.
2. End-User Support: Touchcom provided support for all mobile device users, ensuring quick resolution of issues, reducing downtime, and maintaining employee productivity.
3. Mobile Device Procurement: The Touchcom Managed Mobility Service streamlined the device procurement process, enabling Palo Alto Networks to efficiently source, deploy, and manage devices across its global operations.

Results

Within a few months of implementation, Palo Alto Networks realised significant financial and operational improvements:

• Cost Savings: By optimising mobile carrier plans and reducing inefficiencies, Touchcom helped Palo Alto Networks achieve significant savings.
• Efficient Support: The Touchcom end-user support reduced downtime and improved device-related issue resolution times, allowing employees to stay productive.
• Improved Procurement Processes: The streamlined procurement and deployment of mobile devices reduced lead times and ensured that users had access to the latest technology.

ROI Calculation

Palo Alto Networks achieved an impressive ROI of 82%. In summary, this investment achieved an ROI of 82%, meaning that for every €1 spent, the company gained an additional €0.82 in savings, significantly boosting the overall value of the investment.

Conclusion

By partnering with Touchcom for its Managed Mobility Services requirements, Palo Alto Networks not only optimised its mobile operations across 14 countries but also realised a substantial return on investment. The streamlined processes, enhanced support, and significant cost savings have contributed to the company’s ability to manage mobility services more efficiently across its European operations. As the partnership continues, Touchcom anticipate further cost reductions and operational improvements for Palo Alto Networks.